Our Policies
TS EN ISO 9001 Quality Policy
- To meet customer expectations with systematic, traceable, and measurable services, and maintain the highest level of customer satisfaction.
- To comply with the conditions of the Quality Management System with the participation of all our employees and continuously improve effectiveness.
- To enhance efficiency by utilizing technological and digital advancements in our processes.
- To provide sustainable services with innovative and solution-oriented approaches at every stage of the supply chain.
- To act with a sense of corporate social responsibility towards people and the environment.
- To continuously monitor and improve factors affecting service quality.
Transorient International Transport and Trade Inc. has integrated the TS ISO 10002 Customer Complaint Management System and the TS EN ISO 9001 Quality Management System into its operations to allow customers and all business partners to convey their feedback, opinions, and complaints.
TS ISO 10002 Customer Satisfaction Policy
- To understand customer needs and establish effective communication channels to respond quickly.
- To respond to all positive and negative notifications in compliance with international transportation rules, legal regulations, and internal company procedures in a clear, evaluative, and solution-focused manner.
- To ensure that the handling of customer complaints is carried out effectively and efficiently, meeting the requirements of every step needed for resolution, and applying transparency, accessibility, responsiveness, and confidentiality principles.
- To continuously improve processes based on customer requests and expectations.
- To commit to building long-term relationships with customers by fostering trust.
TS EN ISO 27001:2022 Information Security Management System Policy
The main theme of the TS EN ISO 27001:2022 Information Security Management System is to demonstrate that information security management is ensured within people, infrastructure, software, hardware, customer information, organizational information, third-party information, and financial resources in logistics services at TRANSORIENT A.Ş.; to guarantee risk management; to measure information security management process performance; and to regulate relationships with third parties regarding information security matters.
In this context, the purpose of our ISMS Policy is to:
Protect the information assets of TRANSORIENT A.Ş. against all kinds of threats—whether internal or external, intentional or accidental—ensure accessibility to information as required by business processes, and meet legal and regulatory requirements.
Ensure the continuity of the three core elements of the Information Security Management System across all conducted activities:
Confidentiality: Preventing unauthorized access to critical information,
Integrity: Demonstrating the accuracy and completeness of information,
Availability: Ensuring that authorized users can access information whenever needed.
Safeguard all data not only in electronic formats, but also in written, printed, verbal, and similar mediums.
Raise awareness by providing Information Security Management training to all employees.
Report any actual or suspected information security vulnerabilities to the ISMS Team and ensure they are investigated by the ISMS Team.
Prepare, maintain, and test business continuity plans.
Identify existing risks through periodic information security evaluations; review and monitor action plans based on the results of these evaluations.
Prevent any disputes and conflicts of interest that may arise from contracts.
Meet business requirements for information accessibility and information systems.
