Our Policies
TS EN ISO 9001 Quality Policy
- To meet customer expectations with systematic, traceable, and measurable services, and maintain the highest level of customer satisfaction.
- To comply with the conditions of the Quality Management System with the participation of all our employees and continuously improve effectiveness.
- To enhance efficiency by utilizing technological and digital advancements in our processes.
- To provide sustainable services with innovative and solution-oriented approaches at every stage of the supply chain.
- To act with a sense of corporate social responsibility towards people and the environment.
- To continuously monitor and improve factors affecting service quality.
Transorient International Transport and Trade Inc. has integrated the TS ISO 10002 Customer Complaint Management System and the TS EN ISO 9001 Quality Management System into its operations to allow customers and all business partners to convey their feedback, opinions, and complaints.
TS ISO 10002 Customer Satisfaction Policy
- To understand customer needs and establish effective communication channels to respond quickly.
- To respond to all positive and negative notifications in compliance with international transportation rules, legal regulations, and internal company procedures in a clear, evaluative, and solution-focused manner.
- To ensure that the handling of customer complaints is carried out effectively and efficiently, meeting the requirements of every step needed for resolution, and applying transparency, accessibility, responsiveness, and confidentiality principles.
- To continuously improve processes based on customer requests and expectations.
- To commit to building long-term relationships with customers by fostering trust.
