TS EN ISO 9001 Quality Policy

• Meeting customer needs with a systematic, traceable and measurable services and keeping customer satisfaction at the highest level
• Increasing the efficiency of our processes with the participation of all our employees by complying with the conditions of the Quality Management System and by continuously improving its efficiency.
• Providing a sustainable services with our innovative and solution-oriented approach at all stage of the supply chain
• Complying with the laws and regulatory rules which are affecting our services

TS ISO 10002 Customer Satisfaction Policy

• Forming effective communication channels to meet customer needs and respond quickly
• Responding, analyzing, evaluating and finalizing all positive or negative feedback accordance with international transportation rules, their own internal legal regulations and company procedures,
• To provide all kinds of resources needed to finalize the process of handling customer complaints in an effective and efficient manner, to continuously improve and implement them within the framework of transparency, accessibility, responsiveness and confidentiality,
• Improving and developing the work processes according to customer needs and requirements
• Establishing long term relationship with customers